Black Cloud Tattoo and Piercing

Negative experience: This place was not open per their internet hours show. Businesses should take the time to update their availability as to not waste potential customers time

Positive experience: I got my son and husband's name tattooed and my husband got my part of my name in a heart for $400. I thought it was too pricey but he was very professional with great work!

Fantastic experience: I got my face pierced by Mya customer service was amazing thanks again !!

Negative experience: Called for hours & walk-in status, was told 'yes, open til 9 and accepting walk-ins at the time'. We drove for 40min to get to locked doors and lights out. Thoroughly disappointed, won't recommend

Fantastic experience: The person who pierce my ear did a wonderful job she was professional. She treated me with respect the price for the service was high, but her piercing my ear made me feel more comfortable.

Negative experience: Do not waste your time with this place. Google says they are open but doors are locked. They have a sign up that says open and walk ins welcome but guess what? Their doors are locked and not a single light is on. I've called multiple times I've texted I've messaged on Instagram and wouldn't you know i haven't gotten a response at all all day after trying since 11 am and its now 3:41pm. Clearly they dont need the business

Negative experience: Tried to come by to get my son’s ears pierced for his birthday. Everywhere said open till 8pm. Came by about 6:45pm and they were closed. Their fb page is outdated. Disappointed and waste of gas.

Negative experience: Absolutely terrible. Walked in and all you can smell is weed. Then there was only one lady working and she was an apprentice who still needed training. By herself Nope. Walked out. No way I would be okay with my daughter getting her ears pierced there. Especially if she was high which I have no idea but it was so strong.

Fantastic experience: I can’t remember the last that pierced my daughter’s ears but she was amazing. My daughter was so nervous but she talked her through it all and my her so comfortable!

Fantastic experience: Miss. Monica at the Premium Outlet Location!!! THANK YOU THANK YOU THANK YOU THANK YOU!!!! Your willingness not to give up and get my septum ring changed!!!!! Thank you! You have no idea how much the old one bothered me!!!! You are truly the real MVP!

Fantastic experience: Staff was very professional and place was very clean. Great experience all around

Fantastic experience: Caleb was wonderful with my nose piercing.

Positive experience: The wait time was a little long. Since only one person was working. He did a great job checking on customers while we wait.

Fantastic experience: Excellent service! Excellent excellent excellent. I got my nose pierced and I don't know what I was afraid of. 2.3 seconds and it was done..

Fantastic experience: Affordable and quick, will definitely come back.

Fantastic experience: Nice tattoo for being my first one & gave me some good advice

Fantastic experience: Great artist did amazing work will be coming back frequently to get more work done, they work with your schedule and find out the best time for you to come in. Here is some of the work I got done from them.

Fantastic experience: It was an amazing experience! The piercer was soo sweet and I will definitely be returning for more piercings

Fantastic experience: I've been here twice while visiting and had a wonderful experience each time.

Fantastic experience: Great experience. My 6yo wanted their ears pierced, but they were nervous. Zin took her time and made my child feel comfortable.

Fantastic experience: I went in to get my thirds and a helix piercing, and Caleb did an amazing job! He walked me through the entire process, explaining everything he was doing and checking in often to make sure I was still feeling good. He was so friendly, welcoming, and down to earth, which made me feel really at ease the whole time. I couldn’t have asked for a better experience—I definitely recommend Caleb if you’re thinking about getting a piercing!

Fantastic experience: Awesome customer service… very happy with our results !

Fantastic experience: It was a great experience! Attentive and helpful

Fantastic experience: The vibe was so great , Kaylhebb was amazing very informative told me how to take care of my nose piercing after getting it pierced definitely highly recommend Kaylhebb was very welcoming and made me feel comfortable.

Fantastic experience: I got a bonsai tree tattoo done by Kleider and I love how it turned out! The detail and shading are amazing, and he made the whole session super chill and comfortable. I highly recommend getting a tattoo here, I’ll definitely be back again soon!

Fantastic experience: My 5yr old and 8yr old got their ears pierced , my daughter had one done and got super scared to follow through with the second ear Caleb was awesome with both the kids and super patient with our daughter , we couldn’t be happier with the service we received . He gave her time to calm down and she eventually went through with the second ear overall Caleb did an amazing job .

Fantastic experience: Good job on the piercing. Didn't feel any pain and they are professional and the place sanitized and clean.

Fantastic experience: Mat was A.MAZ.ING. His attention to detail is unmatched. He touched up one tattoo for me, covered up another and created me a new beautiful one! The facility was clean and welcoming!

Fantastic experience: They treated me very well with kindness and respect answered all my concerns

Fantastic experience: Mya was the best!!!! So helpful and sweet!!! We will tell anyone to her to get any piercings!!!!!!

Fantastic experience: Kleider was awesome! He made my pictures come to life

Fantastic experience: Super friendly, calm and comforting. Went for piercings and the experience was great. Will definitely be back for more. Ask for @Kaylhebb , He was awesome!

Fantastic experience: Matias was amazing. Really helped bring an idea to life and was able to do cover up well

Fantastic experience: Zane (I hope that is her name) very friendly and professional. Assured me it would be quick with min pain. And she was right. I didn’t even get a tear out and before I knew it she was done. Space very clean. In the pricy side but you get what you pay for.

Fantastic experience: Very professional and meticulous. They made sure that both piercings were even.I enjoyed the experience.

Fantastic experience: Caleb was definitely amazing and we appreciate the professionalism and kindness..He did an awesome job on the piercing also!

Fantastic experience: If you’re looking for a tattoo, Kleider at Black Cloud is the man for you. I recently went back for my second tattoo and will not be going to any other artist in Charlotte for the rest of my tattoos. Not only is he a very skilled artist but he is extremely friendly and has such a vision for tattoo design and placements. I’ve only had a 10/10 experience at this location and would recommend it to anyone who reads this review.

Fantastic experience: Caleb is a whole vibe, he did my daughter’s Septum piercing. He was very knowledgeable and gentle in the process. He was just the piercer we didn’t know we needed!!!!

Fantastic experience: It was a great experience. He was nice and very informative. Would return for further tattoos from him again

Fantastic experience: They were very nice listening to the description of what I wanted and help me not only come up with a Tatto that I would love but bring it to life as well

Fantastic experience: On a day of grief for em I decided I needed to let someone stab me a bunch of times. I did some googling and found myself at Black Cloud, and damn am I sure that’s where I went. Great atmosphere. Awesome people. Will 1,000% be back.

Fantastic experience: Chris gave me a nose piercing , he walked me through the process and was very gentle. I recommend if your in the area and would like your nose pierced Chris is your man, the man to go to. Thank you Sir.

Negative experience: I don’t ever right reviews but this place needs it. If I could give this place zero stars I would. I got a double helix in July of 2023. The piercer was so slow when she was poking me with the needle it was terrible. It has never healed properly and the amount of keloids I would get was ridiculous. About 3 months ago the piercing closest to my cartilage completely closed. Very unhappy that is has been almost 3 years and waste of money.

Fantastic experience: 10/10 highly recommend getting a piercing or tattoo at this location. Monica and kleider were awesome! Tattoo artist-kleider

Fantastic experience: Walking through the outlets and found this place! Very clean and well kept and the two staff there were nice and helpful and efficient with my questions and getting a design together for my script tattoo. I’m very satisfied with how it came out!

Fantastic experience: Very CLEAN VERY FRIENDLY and fast ! I give the paint a 2 out 5

Fantastic experience: Place was great!! Very welcoming! Brought my daughter to get a second piercing. I felt good bringing her to Black Cloud. The lady (forgot her name) that did my daughter’s piercing was very gentle and talked her through the whole process. She was great!!

Fantastic experience: Very very nice experience, the lady who did my piercing was super friendly and so professional definitely come here out you are getting your stomach pierced or any other piercing literally a 10/10 experience!!!

Fantastic experience: Such a great experience!!! My girls were nervous, but they braved it and they are both so happy that they’ve finally gotten their ears pierced!!

Fantastic experience: Zen was great! The shop is pristine and the pricing and friendliness are awesome! Highly recommend!

Fantastic experience: I’m not sure the name of the man who pierced my belly button but he was really tall and wore a lot of rings and did an amazing job. It was my first body piercing and was easily the best experience i could’ve ever asked for

Fantastic experience: This was a good experience! As someone who hates needles but decided on the spur of the moment to get a new piercing, I felt like I was in good hands the whole time - despite being super nervous.

Fantastic experience: My piercer : Monica H My service: double lobes Service total: 25.00 per lobe 25.25 titan gold plated earring ball Salt cure aftercare 4oz : 15.95 Total after tip 144.56 (you can pay card or cash with piercings) I was walking past this shop as i was shopping(didnt even realize they had a shop here at the outlets) and i decided to turn around and go get my doubles done just for fun, they had one piercer on shift so she was serving someone else and there was someone else waiting before me so all around it was like a 30 minute process although the service itself only took about 5 minutes, she was really quick and I appreciate that she took the time to clean properly after every one of us. I just got two gold plated bars but i plan on switching to doubles of what i currently have. The service itself was great as she explained each step of everything as if i was a first time guest even though i knew everything (again i just like that she takes her job seriously bc you are paying someone to stab you so you kinda want it done right) It did not hurt at all, she explained what she was gonna do and gave me a count down but honestly i wasnt paying attention and forgot to do the inhale exhale thing but she did a really good job and i didnt feel it during or after the session (still dont) but i liked that she used the metal tube in the back i think thats what helped. I definitely would come back to this shop if i was in the area more often but theres several black clouds that are like 10 minutes from me. I also recommend making an appointment if u dont wanna wait bc its a busy area where alot of people like me just walk in cause theyre bored.

Fantastic experience: Maty did an amazing job on me & my husbands tattoos ! Great visit

Fantastic experience: Matias was amazing!! He did tattoos for my husband and I and they came out fantastic!!

Fantastic experience: went in had a couple questions got answers, and did a walk in for the piercing and was in and out before i knew it. gave me directions on what to so while the piercing heals

Fantastic experience: Johan and Matty did amazing work for me and my partner. Tell them Toy and I sent you. cash only

Fantastic experience: Great atmosphere , great vibes and the tattoo artist are very compassionate and great with their work. Maty brought my vision to life and I will be back !!!

Fantastic experience: I was in and out! Everything was clean, my piercer took her time, explained all the things and I came out with exactly what I wanted.

Fantastic experience: My piercer was very professional and talked me through the whole process. She was amazing. 100% recommend this location.

Fantastic experience: I got my smiley pierced and the piercer was wonderful very nice!! And made sure I was okay the whole time. Very sterile as well! Will be back again ❤️

Fantastic experience: Johan was so sweet and great energy. Very detailed with my tattoo and took his time. Me and all of my friends got tattoos and we will be back!!!❤️

Fantastic experience: Johan was amazing! So friendly, and does great work

Negative experience: Btw, if the owner reads this, I followed all aftercare instructions, these were not my first piercings, i have 12 and i know how to keep them clean. I will say that this shop was beautiful, it looked very clean and well put together. now for the bad part; I am unsure who pierced me as they never introduced themselves. Once entering the shop I was not greeted but instead given a dirty look. Customer service was lacking extremely, she was standoffish and it just seemed like she didn’t want to be there or maybe she was new. I asked for internally threaded jewelry and was given externally threaded in both piercings that i got. When she was making marks, everything looked perfect, I even told her to move the markings around a bit so they would be properly placed. There was no “breathe in, breathe out” like most piercers would do before shoving a needle through you. This one that did mine quickly counted to 3 and gave me no time to relax my body After following up with a different piercer at a different shop i was told that Whoever was my piercer put the needle through my tongue halfway, pulled it out, then proceeded to pierce a completely separate spot then what was marked. I did bleed a lot with this one, and i did not bleed much for any of my piercings (including my original tongue bar) I already had 1 tongue bar prior, and once she pierced it they were way too close together to the point that it was causing very extreme pain and it had to be taken out. I also got a navel piercing, which I was told would be a surface piercing. okay, i am aware that these are temporary piercings, but again after following up with a separate piercer it was determined that it was pierced extremely shallow, and as a result became irritated and infected rather quickly even with keeping it clean with saline solution. now I am dealing with a very infected piercing that i will have to take out once i complete antibiotics because it was pierced too shallow, and already taken out the tongue piercing because it was done wrong. so for me that is $180 down the drain because of this I am glad that other people have good things to say about this shop, but that is not my experience. I wish it would have gone differently

Fantastic experience: My 10 year old daughter got her ears pierced and her piercing was done with professionalism and precision. Monica talked her through every step and was very patient and compassionate.

Fantastic experience: Went to get pierced on a random Sunday and had a great experience. The piercer was nice and informative and the piercing process was very quick, easy, and painless. I will definitely come back soon to get pierced again.

Fantastic experience: 10/10, got in and out super quick, piercer was super nice and talked with me the whole time, piercing was quick and painless. Would recommend!

Fantastic experience: Went here to get my first (professional) tattoo, and this place has already won my customer loyalty!!! Artist was so kind and made sure I was okay the whole process! 10/10 artist , nicest staff and overall a definite recommendation!

Fantastic experience: Shop was very easy to work with, quick to respond to any questions. We took my youngest there to get her first set of ear piercings. The piercer was very patient and talked her through the entire process.

Fantastic experience: Hannah was very good and empathetic! After a pretty scary first try with my septum( needle couldn’t go through) she made sure I had water and stayed calm. She said “ I don’t want you to pass out” lol I took a min then decided to get my eye brow pieced and it went smoothly. Would definitely recommend

Fantastic experience: I went to black cloud tattoo and piercing to see beebe. That man is a beast with the needle. I'm getting alot of cover ups done and sleeving both arms out. Beebe also did a back piece for me many many years ago. It wasn't complete and it was faded out. If anyone is looking for a talented artist, that is FAST. Go see beebe at black cloud. He will take care of you.

Fantastic experience: Over all very pleasant experience, Lourdes did a lotus flower for me & im in love. Will be back!

Fantastic experience: I am 65 years young. I had wanted a nose piercing for over 10 years. My daughter recently encouraged me to go for it. I pulled up my big girls panties and went for it. My technician was Aryana and she made the experience fast amazing and efficient. I was very impressed. My upper ear may be next

Fantastic experience: Very professional very clean very nice tattoos came out great definitely going back. I highly recommend this establishment.

Fantastic experience: Emilie is Amazing. She is always in a Great mood & walks you through the process every time. I’ll definitely will be back!

Fantastic experience: Syd and Alex are the best! My favorite local piercing spot because of the positive atmosphere and excellent care.

Fantastic experience: Great job . I had Jeff and he was so gentle and I really appreciated it!

Fantastic experience: Clean, friendly staff, nice location, attentive and best price I found for piercing!

Fantastic experience: Ear piercing artist was very knowledgeable, we waited just a short period of time before being seen. Which was fine because the artist took that time to prepare the area before piercing my daughters ear. She explained to my daughter what my daughter needed to do for after piercing care. The place was very clean, the artist sanitized the tools before piercing and wore protective gloves the entire time. Gloves were also disposed of after use. I highly recommend this location.

Fantastic experience: Took my 12 year old Daughter to get 2nd holes in her ears and Christian was great! Professional and efficient. The studio was clean and he took his time to do it right! We are so pleased!

Fantastic experience: Black Cloud Tattoo and Piercing. My experience with this company was a very enjoyable experience. The place alone was Immaculate,the staff was so pleasant and knowledgeable about everything I need to know about my tattoo. My tattoo artist Mr.Tim was so cool, make me feel super comfortable. And his work speaks for itself. I'm more than happy with tattoo, and have gotten so many compliments on it. Next time that I'm in the Charlotte NC area, I'll be coming back for my next tattoo. Thanks Mr.Tim and Black Cloud Tattoo and Piercing for a job well done!

Negative experience: Way too expensive and don’t like the service. *response to the owner/manager* This is a platform to express my opinion on your business not for you to come on here and express what you think fairness is. If you want fairness then you should offer industry standard pricing and not try to upcharge and rip people off. On pricing when I call 15 other shops and get prices and yours is the only one that is ridiculously overpriced then yeah your prices are too expensive. Same with the service, when people walk into your shops they should feel welcome and feel the atmosphere and culture that is tattooing and piercing but when I have come into your shops I got nothing but coldness from not on the receptionist who is the face of your business but also your artists. A lot of people come in and it is there first tattoo/piercing and they are excited for it but with customer service like that it puts them off and can damage the image of the industry.

Fantastic experience: I went with my friend and I am super in love with my tattoo. The girl was very accommodating and I didn’t make it the easiest (I wanted to subtly change the design then went back to the original) and I am very happy with the result. It is healing and she did a beautiful job! 10/10

Positive experience: The workers are some of the nicest people you will ever meet for the most part but some of them just seem very inexperienced! I got my septum pierced here and the ball fell off while I was sleeping. We drove 45 minutes to come back and get it put on just for a young man who worked here to botch the job, nearly rip out the piercing, fail to get the ball back on tight, and then look at me like I was insane when I said I felt light headed (I have a very low pain tolerance and he was very rough with what he was doing). He then charged us $30 just to have the ball put back on even though we later learned that it was supposed to be free. He was fairly polite but his lack of experience and professionalism made the whole experience horrible. He then moved locations but still works with black cloud. I was extremely disappointed by all of this (especially when the ball fell off again less than an hour later). I really used to love this place and the atmosphere the workers created but I just feel like I can't anymore. We eventually got the whole situation sorted out (I owe all of my thanks to Emily and Alex, the two piercers who have made me feel very comfortable here throughout my piercings) but it just wasn't enough to make up for everything with that horrible experience. If you can get to Emily or Alex I can tell you that this place is amazing, but past that, I just feel like I don't feel safe with another piercer at black cloud after the whole situation with my nose piercing.

Fantastic experience: I had my tragus pierced yesterday. The process was fast and straightforward. There was some mild pain, but it wasn't unbearable. I plan to return for a double helix piercing and to have my other tragus pierced.

Fantastic experience: I went in to get a set of spiderbite piercings. The artist was very nice and explained everything as she was setting up, and we were done in less than 15 minutes. I love the piercings so far (will love them even more when they finish healing…) and I will definitely be going there for future piercings!

Fantastic experience: Alex was absolutely a wonderful salesperson ,and she did amazing with my nose piercing. It was my 2nd time Re piercing nose due to it closing up. I had my expectations due to my first experience……. Absolutely a game changer. Her technique was different than my first, and I didn’t shed a tear. I highly recommend her for a nose piercing!!!!!

Fantastic experience: Super patient with my daughter and the family we brought in! The best experience it could’ve been.

Fantastic experience: Love Tim he is amazing!! I uploaded a picture for everyone to see.. he does really and very good high quality work.. Thank you Tim @ Premium Outlet

Fantastic experience: It was my birthday that day and Lourdes really did a great job on my tattoo. I will be back for two more tattoos in two weeks. Thanks again

Fantastic experience: I had a great experience at black cloud tattoo and piercing. I got piercings and they were so nice and professional during the experience. I will be back with more friends.

Fantastic experience: Very informative, she was very honest with my daughter about why it wasn’t a good idea for her to get the piercing she wanted at her age. She didn’t just do it to make money.

Fantastic experience: Jen completed the piercing of my tragus. I have multiple piercings; however, Jen's efficiency, professionalism, and pleasant attitude made the experience my best. The facility presented a great ambiance and was extremely clean. Jen, THANK YOU; I will contact you for my next piercing.

Fantastic experience: I don’t remember her name but she was so nice! very helpful and super friendly! I went in for a nose piercing she did everything she could to ease my mind and make me feel comfortable before continuing! Definitely recommend husband and I loved the place

Fantastic experience: I got my Medusa piercing and it was so quick, easy, and professional and my piercer made the whole experience fun and comforting.

Fantastic experience: I came in February and got A Medusa piercing done by Alex. I just came back and got the snake eyes piercing done by Alex again. Alex is amazing! I live in Monroe but will come to Charlotte just to get my piercings done by Alex. Her customer service is amazing and her work is amazing ❤️ I highly recommend Alex!

Fantastic experience: I received my first Tattoo there. The Tattoo artist made experience a fun and happy time. Did not cause me any stress, was very comfortable. Will be back again.

Fantastic experience: Alex was so sweet and great with my 8 year old who was getting her ear repierced. She also did a great job multitasking without making her customers feel unattended to.

Fantastic experience: She was very professional and made my daughter feel very comfortable. Would definitely recommend!!

Fantastic experience: Kaylan was awesome! She pierced my youngest daughter’s ear lobes and my oldest daughter’s nose. I also went to Black Cloud for my nose piercing. I highly recommend them. But Kaylan was so professional and made my girls feel at ease. She is hilarious too!